Resources - METAL
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FIND ALL THE HELP YOU CAN GET HERE

 

FAQ          SIZING           SHOE CARE          RETURNS & EXCHANGES          CONTACT          PRIVACY POLICY          TERMS & CONDITIONS

Frequently Asked Questions

ABOUT METAL

Who is METAL ?

We are a proudly Nigerian leatherwear brand. We love boots, they perfectly interpret our identity. So we infuse the boot style into all our footwear. As Shoe Architects, we handcraft classic boots and sneakers for the real and authentic.

METAL…take the walk.

Who is the METAL Man

The METAL man is a Man that is on a journey.
Embarking on a journey suggests that you are:
Focused, Strong, Adventurous, Authentic, and Real.

What is your philosophy?

Our Philosophy is “real”. Real based on our experiences, real lifestyle, real people, and relationships. We set out to distill what is authentic, to find authenticity in everything we do and to do this searching from within.

Where are your products made?

All our Products are made in Nigeria. Our materials are sourced from around the world but handcrafted in Nigeria by master craftsmen.

Are METAL boots safety boots?

No, they are not safety boots. But we can make safety boots on request as a custom order.

Do you stock products ?

No, we don’t stock our products. All our shoes are made to order.

How long does it take to process my order?

Order processing takes 7 working days within Lagos and 9 working days to other areas in Nigeria.

SHIPPING & RETURNS

What is the METAL's return & exchange policy?

METAL will cover the cost of shipping back exchanged product if requested and shipped to us within 3 days of order delivery.

You will cover the cost of shipping product to us.

After 3 days, all new/unworn items are still eligible for exchange, however shipping both ways must be paid for by you.

Please remember that shoes must be returned in perfect condition (shoe box, tags, etc.)

After 7 days, all new/unworn items are no more eligible for exchange or refunds.

How do i return or exchange an order?

In order to request a return/exchange shipping label, please contact us.

How much does shipping cost?

See shipping cost below.

INTRA CITY (Lagos–Lagos) – N600

LAGOS – WESTERN – N2,000

LAGOS – PHC (& EAST) – N2,000

LAGOS – ABJ (& MID NORTH) – N2,000

LAGOS – BONNY – N3,600

Cost of shipping during returns/exchanges in Lagos will be paid for, both ways, by you.

Does METAL ship internationally?

Yes, we ship world wide. Cost of shipping varies.

Can i edit my order after it has been placed?

No, you can’t edit an order once it has been placed. But we suggest you still contact us. We might be able to help. No promises made.

How do i track my order?

You should receive an order confirmation email shortly after placing your order. A shipping confirmation email will also be sent to you in 7 working days or less to let you know that your order has been completed and will be received at your shipping address in 1-3days depending on your location.

SIZING & PRODUCT INFO

How are METAL shoes sized?

All METAL Products are sized in European sizing and handcrafted in our default normal foot (arch type) and Standard width specification. Default Size production for men is 42-45; for women is 38-42. Other sizes will be treated as a custom order. See our size guide for more info.

Can females wear your shoes?

Yes, females can wear our products. The METAL Sneakers come in female versions. Other products are men shoes that can be worn by women. See how to find your METAL FIT here.

How do i get the right size for my feet?

To get your METAL FIT, follow the quick steps on our Sizing Guide.

Are the insoles removable?

No, they are not.

How do i care for my METAL?

Learn how to care for your METAL shoes here.

Can I order a custom design?

Yes, you can. Prices will vary based on specifications.

Contact us to place a custom order

Sizing & Product Info

 

FIND YOUR METAL FIT

Our shoes are measured in both size and width. You may know your size but your width and shape of the upper feet (Arch type) affects the overall comfort and feel the shoe give you. Know your Metal Fit by doing the following:

1. ARCH TYPE

Study your feet to know your arch type.

You will have one of the arch types illustrated below.

 

Arch-Types_

2. FEET WIDTH

Measure the width of your feet.

Your width will fall into one of the width categories illustrated below.

 

Feet-width

HOW TO MEASURE YOUR FEET

Follow these steps to check if your feet are wide, narrow or standard width.

1.

Take a piece of plain paper and draw out the right and left foot. Take a tape and measure both feet.

 

How to measure feet_1

2.

Write down the measurement of each foot and Subtract 1/8 of an inch from the largest number and record as the width of your foot.

 

How to measure feet_2

Tell us your arch type and feet width to help us find your perfect METAL Fit.
Our default production comes in the normal foot (arch type) and Standard width specification. Default Size production for men is 42-45; for women is 38-42. Other sizes will be treated as a custom order.

 

SIZE GUIDE

We size our shoes in European sizing — for US sizing please see the chart below.

 

Sizing-guide

 

To know your METAL FIT, click here.

Shoe Care Instructions

 

  • Wear good quality socks. They will absorb perspiration, thus prolonging the life of your METAL footwear. Good socks also help keep your feet in proper condition.
  • Loosen laces all the way down after wearing.
  • Open shoes and store in a well-ventilated place at normal temperature.

Lacing Tips

  • Always wash laces separately by hand
  • When lacing your metal sneakers or boots, adjust tongue so that it is centered under both rows of eyelets. Your feet will be more comfortable.
Leather Footwear
  • Remove dust particles with a piece of cloth or soft brush.
  • Use a branded good quality polish or shoe conditioner regularly to maintain the appearance and texture of the leather.
  • Shine and allow to dry properly.
  • Never store leather shoes in humid or moist conditions as a fungus can form on them, always store in dry conditions.
  • Never use water, detergents or liquids to clean leather shoes or boots.
Suede Footwear
  • Treating suede or nubuck with a quality branded protective spray will help to prevent stains and repel water.
  • Start by gently rubbing the surface of your suede shoes with a soft dry washcloth.
  • For heavy stains use only suede cleaning block or suede eraser.
  • After cleaning use a suede brush.
  • Never use water, detergents or liquids to clean suede.
  • Do not machine dry suede or dry suede in direct sunlight.
  • Never store your suede shoes or boots in humid or moist conditions as a fungus can form on them, always store in dry conditions.
  • If fungus forms, use a soft brush to remove fungus.
Sneaker Footwear
  • Do not use bleach or any washing compound containing a bleaching agent as it will decrease the strength of the upper fabric.
  • A wet sponge or cleaning cloth with a little soap if desired can quickly clean up dirt or spills on your toe caps or shoe sole.
  • It is perfectly safe to use a mild soap and water solution to wash out dirt and at the same time reduce the effect of perspiration absorption. Mix together a solution of equal parts mild liquid soap and water. Dip an old toothbrush into the mixture, and gently rub away at dirt and stains on the shoes.
  • Wash like colors together – especially bright and dark colors.
  • After washing, the shoes should be dried at normal room temperature away from excessive heat such as stoves, heaters and the sun. Do not dry shoes in automatic dryers.
  • Stuff shoes with paper to help maintain their shape. Change paper occasionally throughout the drying process.
  • White canvas is sensitive and can yellow in extreme conditions.
Returns & Exchanges

 

HAVE YOU TRIED THEM YET?

We believe our shoes are authentic, but if you are unhappy with your pair we’ll be happy to help you exchange or return for a refund.

To be eligible please see terms below.

1.

TO BE ELIGIBLE

 

Shoes must be returned within 7 days of purchase.

Shoes must be returned in perfect condition:

  • Cannot be worn outside
  • No damage
  • Tags still attached to shoe

Shoes must be returned with original contents

  • Original shoe box
  • Original dust bag
  • Original tagging and card
  • Original order document

2.

SHIPPING COSTS

 

METAL will cover the cost of shipping back exchanged product if requested and shipped to us within 3 days of order delivery.

You will cover the cost of shipping product to us.

After 3 days, all new/unworn items are still eligible for exchange, however shipping both ways must be paid for by you.

3.

HOW TO PROCESS

 

If you wish to return/exchange all or part of your order, please contact us.

We will provide you with further instructions.

We will process your refund or exchange when our warehouse accepts your return.

Returns & Exchanges

 

If you need more help on returns/exchanges, do not hesitate to contact us. We are open Mondays – Saturdays from 9am – 5pm. We will reply your requests as soon as possible.

 

orders@bootsbymetal.com

Contact

 

WE ARE HERE TO HELP.

If you need any help, do not hesitate to contact us. We are open Mondays – Saturdays from 9am – 5pm. We will reply your requests as soon as possible.

 

FOR GENERAL ENQUIRIES

info@bootsbymetal.com

 

FOR PRESS, MEDIA & COLLABORATIONS

media@bootsbymetal.com

 

FOR CUSTOM/BULK ORDERS, RETURNS & EXCHANGES

orders@bootsbymetal.com

media@bootsbymetal.com

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